COVID-19 Resources

Berkshire Vaccine Information

Vaccine Information

Covid Safe Practices Concern Reporting Form (added 8/4/2020)

Berkshire Health Systems COVID-19 Dashboard

The State has introduced a new notification system for residents. People can sign up to receive text updates, news, and prevention information related to COVID-19 by texting COVIDMA to 888-777.

Frontline Worker Resources, an initiative created by the Attorney General's Office

Mass 211 information line (added 3/16/2020)

Berkshire Health Systems is encouraging people to call 1-855-BMC-Link (1-855-262-5465, 7am - 7pm) before going to the hospital if you are experiencing symptoms.

Steps to prevent illness (CDC)

What you should know (CDC)

COVID-19 FAQ's (MA Department of Public Health)

Contact information for surveillance, reporting, and control (MA Department of Public Health)

The health and safety of residents is a top priority, and town officials are actively monitoring the news and advisories concerning the virus.  Check yourself for symptoms of acute respiratory illness before starting travel and stay home if you are sick.

FAQ's about COVID-19 Testing at Berkshire Health Systems 

COVID-19 case numbers are rising in our community, and we know you have questions. Please review the information below to learn more about symptoms, testing, and what to do to protect yourself, your loved ones, and our Berkshire community.
We all need to keep following the appropriate precautions to stop the spread of the virus.
Please remember to:
· Screen for symptoms,
· Practice social distancing,
· Wash your hands,
· Wear a mask, and
· Avoid gatherings with anyone outside your immediate household.

The pandemic is an ongoing public health crisis and information is constantly changing. You can always receive the most current information by contacting our BHS COVID-19 Hotline at 1-855-BMC-LINK (1-855- 262-5465) every day between 8:00am and 4:30pm. Interpreters are available. Our hotline and testing center will have reduced hours during the upcoming holiday weeks. Please visit our website for complete details:

Should I get tested?
If you have symptoms of COVID-19 or have been in close contact with someone who has tested positive for COVID-19, you should be tested.

The Massachusetts Department of Public Health has defined typical COVID symptoms and explained what it means to be a “close contact” of someone with COVID-19.  Please follow the links below to learn more.

Berkshire Health System is able to test any person who wants to be tested for COVID-19, whether or not they have symptoms. 

I want a COVID test. What do I do?
Call the BHS COVID-19 Nurse Hotline at 1-855-BMC-LINK (1-855-262-5465). The hotline is staffed by nurses every day from 8:00am-4:30pm.  Please remember that the hotline will have reduced hours during the upcoming holiday weeks. Please visit our website for complete details: With cases surging in our area, our call line has experienced a dramatic rise in the number of calls received each day. We have increased our staffing to meet this new demand.  When you call, you can expect to speak with a nurse who will answer any questions you might have, conduct a short screening, and determine the most medically appropriate time for you to receive a test. A representative from our registration department will call you back within the same day to schedule the time and location of your test and to collect insurance information.

Where can I get tested?
BHS has three indoor testing sites:
· 98 Church Street, North Adams, daily, 8:30am-4pm
· 505 East Street, Pittsfield, daily, 8:30am-4pm
· 475 Main Street, Great Barrington, daily, 8:00am-12:00pm

A representative will work with you to schedule your test at time and location that is convenient for you.  Please remember that our testing centers will have reduced hours during the upcoming holiday weeks. Please visit our website for complete details: 

What is the test like?
We use a PCR test that takes a sample using a swab from your nose. Please remember that PCR tests, which are conducted using advanced laboratory equipment, are significantly more reliable than the types of rapid-tests often delivered at point-of-care locations. PCR tests produce fewer false negative and false positive results.

How much does the test cost?
Most insurance companies will cover tests administered for health reasons (like having symptoms or being a close contact of someone with COVID), at no additional cost to you. Some insurance companies will not pay for elective testing (like testing after travel or before visiting family).  Please contact your insurance provider if you have questions about your coverage. Free testing is available at all three BHS sites as part of Massachusetts’ Stop the Spread campaign.  Learn more at our website:
When will I get my results?
BHS is continually working to reduce turnaround times for testing. As of the week of December 7, 2020, we began working with the Broad Institute to process our tests and are expecting to receive test results within 48 hours. Positive test results are conveyed through a phone call from a clinical provider. Negative results will be delivered through the Berkshire Patient Portal or through your private email.  When you schedule your test, the representative will confirm your preferred method for delivering your results.
Who can I call if I still have more questions?
Our nurses on the COVID-19 Hotline are available to answer any general questions you have about COVID-19, symptoms, exposures, and testing. Call 1-855-BMC-LINK (1-855- 262-5465). If you have questions about COVID-19 and a specific medical procedure you have scheduled, please contact your provider’s office directly.